FAQs

Which supplements do I need for my horse?

We provide a range of high quality equine supplements targeting a variety of different issues/areas. The best way to decide which products you wish to purchase for your horse is to browse the Horse Supplement pages on our website and take notes of any of the areas that affect your horse and you wish to start improving. i.e stronger hooves, jointcare supplements, calming products etc – and you can contact us directly for any questions you may have. 0800 440 888 or info@equine-america.co.nz

Can I buy Equine America supplements anywhere else?

Yes you can! We encourage our customers to buy from many of our wonderful stockists throughout New Zealand. Alternatively our products are available online if its more convenient for you to purchase direct.

When should I start seeing results?

Each horse is different and may vary. However, you should start to see results within 7-10 days.

Can I feed a variety of supplements at the same time?

Yes you can feed multiple supplements at once. If you want further clarification, please contact our team and tell us which supplements you plan on using.

Are Equine America products safe for competition?

All UK manufactured supplements are assured to UFAS & BETA NOPS.

Here is a bit of info about our existing accreditation with UFAS (Universal Feed Assurance Scheme) (AIC scheme) & BETA NOPS (Naturally Occurring Prohibited Substances) (BETA Scheme) UFAS forms the bedrock of EU Food and Feed legislation. The scheme is audited and certified by an independent certification body, in accordance with the internationally recognised standard EN45011. As a fully UFAS accredited supplement company we give quality assurance that we adhere to the high standards of ingredient quality and production methods used in the formulation of our products To the consumer, UFAS accreditation means: Full traceability of ingredients – from the packaged product right back to buying in the raw materials. Guaranteed Good Manufacturing Practice in place. Ingredients are guaranteed dioxin, bacteria, fungi and pesticide free, within EU limits. No cross-contamination of ingredients.

What is Cortaflex?

The Cortaflex range were amongst the first joint supplements to be widely and successfully used in all types of horses and ponies in America, and were introduced to the UK some 25 years ago. They are now used all over the world, with well over 2 million units sold! They included then, and still include now, vital trace elements and precursors (or building blocks) of key compounds such as glycosaminoglycans and proteoglycans which are necessary for the production and maintenance of healthy cartilage (the spongy, elastic, shock absorbing material found on the ends of bones within a joint) and joint fluid, which also plays an important role in shock absorbing and lubrication within the joint.

How do I return a product?

Please email orders@equine-america.co.nz or call us on 0800 440 888 to arrange returns. If you change your mind after the product has been opened you cannot return it unless there is something wrong with the product.

You will need to complete a return form and send the item/s back at your own postage cost.